Return Policy

Last updated: July 16, 2025

Return Policy – Hike & Haven

  • Region: Returns and exchanges are currently possible for customers in Switzerland and the United Kingdom.
  • Which Items Can Be Returned:
    Both defective and flawless products can be returned, provided they are in their original condition.
  • Return Deadline:
    Returns are accepted within 30 calendar days of receiving the goods.
  • Return Method:
    Returns must be sent exclusively by postal shipment to the return address provided by us.
  • Shipping Costs:
    Return shipping costs are the responsibility of the customer.
  • Processing Fees:
    We do not charge any additional fees (e.g., restocking fees) for compliant returns.
  • Refund:
    Refunds will be processed within 7 business days after receipt and inspection of the return via the original payment method.
  • Exceptions:
    Reduced items and gift vouchers are excluded from the return policy.

1. Return Conditions

At Hike & Haven, we want to offer you a worry-free shopping experience. If you are not satisfied, you can return your order within 30 days of receipt. This return policy currently applies to orders within Switzerland and the United Kingdom.

Please contact us at Contact support@hikeandhaven.com to start the return process. You will then receive detailed instructions by email.

Returned products must be unused, complete, in the original packaging, and include all supplied parts. Items with signs of use or damage may result in a partial refund.

2. Return Process & Shipping Responsibility

Returns are made by postal shipment. If the product is not defective, you will bear the return shipping costs. The return address and further instructions will be provided after your request is approved.

3. Condition of Returned Items

For a full refund, the item must be in like-new condition – unused, in the original packaging, and with tags attached. If an item shows signs of use or damage, we reserve the right to deduct an appropriate amount from the refund value.

4. Product Exchanges

Would you like to exchange an item? This is possible for customers in Switzerland and the United Kingdom. Please follow the regular return process. After your return has been reviewed and accepted, you can place a new order. For defective products or errors on our part, we will provide you with a replacement product free of charge.

5. Refund

Once your return has been received and inspected, the refund will be processed within 7 business days via the original payment method. You will receive an email confirmation once the refund is complete. The actual credit may take a little longer depending on the bank.

6. No restocking fees

For returns that meet our conditions, no additional costs will be charged to you. For damaged, incomplete, or clearly used items, a reduced refund may be issued.

7. Undelivered or refused packages

If a package is returned to us due to incorrect address, refusal of acceptance, or non-collection, additional fees for return shipping or redelivery may apply. Please check your details carefully before completing the order.

8. Customs fees and international returns

This return policy currently applies to customers with a delivery address in Switzerland and the United Kingdom. If you order from abroad, please note that customs and import fees are your responsibility. We are working to enable returns from other countries in the future.

9. Change of delivery address

If you want to change your delivery address after completing the order, please contact us as soon as possible at support@hikeandhaven.com. If your order has already been processed or shipped, an address change may no longer be possible.

10. Right of withdrawal within the EU and the United Kingdom (14 days)

For orders within the European Union and the United Kingdom, you also have the statutory right of withdrawal: You can cancel your order within 14 days of receipt without giving any reason.

Items must be returned unused, complete, with tags, and in the original packaging. Please include an invoice or other proof of purchase.

Contact

Do you have questions or just want to talk to us? Feel free to contact us at:

Email: support@hikeandhaven.com
Phone number: +41755733379
Contact page: Contact page

We strive to respond within 24 hours during our opening hours.

Company name: Hike & Haven

Warehouse address: Mitchel Brama
Address: Albert Cuypstraat 5
Postal code: 7574 VC
City: Oldenzaal
Country code: NL
Kvk: 82909210

Customer service opening hours

Opening hours (Monday to Friday):
09:00 AM to 6:00 PM (GMT+1 Zurich)
Opening hours (Saturday and Sunday):
10:00 AM to 4:00 PM (GMT+1 Zurich)