Privacy Policy
Last updated: July 16, 2025
Welcome to Hike & Haven. In this privacy policy, we explain how we collect, use, store, and, if applicable, share personal data when you visit our website, make a purchase, or otherwise use our services.
By “you” we mean visitors, customers, or other persons whose personal data Hike & Haven processes.
We recommend that you read this privacy policy carefully.
Possible changes to this privacy policy
Hike & Haven reserves the right to update this privacy policy, for example, due to changes in laws or our services. The most current version is always available on our website. The date of the last update is indicated at the top.
What personal data do we collect – and why?
The information we collect depends on how you interact with Hike & Haven. This data is processed only for legitimate purposes such as customer service, order processing, legal obligations, or improving our webshop.
1. Data you provide yourself:
- Full name
- Email address and phone number
- Billing and shipping address
- Payment information (e.g., payment confirmation)
- Account data (username, password)
- Information you provide to us via contact forms or support requests
2. Data automatically collected when using our website:
- IP address and device type
- Browser data (e.g., type and version)
- Page views, click behavior, and navigation data
- Cookies and similar tracking technologies (see also our Cookie Policy)
Purpose of processing
We use your data for, among other things, the following purposes:
- Processing and delivery of orders
- Customer service and communication
- Creation and management of your Hike & Haven account
- Analysis of website traffic and user behavior (to optimize our webshop)
- Legal obligations (e.g., accounting and fraud prevention)
Legal basis
The processing of personal data is based on the applicable legal provisions, including:
- Your consent (e.g., when signing up for newsletters or – if required – for certain cookies)
- Fulfillment of a contract (e.g., processing your order)
- Legal obligations
- Legitimate interest (e.g., improving our website, IT security, or preventing abuse)
For Switzerland, the nFADP (revDSG) applies. Where applicable, the GDPR (e.g., for customers in the EU) or the UK GDPR (e.g., for customers in the United Kingdom) also applies.
Storage
We do not store your data longer than necessary for the purposes for which it was collected, unless there is a legal retention obligation (e.g., due to tax or accounting regulations).
Disclosure
Hike & Haven does not sell or rent personal data to third parties. In some cases, we share data with external parties as necessary to provide our services, for example:
- Payment service providers (e.g., Stripe or PayPal)
- Logistics partners (for shipping orders)
- IT service providers (for hosting and system administration)
- Analytics services (such as Google Analytics, see Cookie Policy – if you have consented)
We ensure appropriate security measures and, if necessary, conclude corresponding data processing agreements and suitable transfer mechanisms.
Your rights
As a user, depending on applicable law (revDSG/DSGVO/UK GDPR), you have the following rights:
- Right to access/information
- Right to correction
- Right to deletion (where applicable)
- Right to restriction of processing (where applicable)
- Right to object (especially to direct marketing, where applicable)
- Right to data portability (where applicable)
- Right to withdraw consent at any time
3. Data from external parties
In addition to the information you provide or that is automatically collected through your use of our website, Hike & Haven may also receive personal data from external parties. This helps us improve our service and process orders.
Examples of data from third parties:
- Payment service providers: e.g., information about your payment method and payment status
- Technical service providers: e.g., hosting providers, email services, or analytics tools
- Platform providers: e.g., Shopify, the e-commerce platform on which our webshop runs
These third parties process your data on their own responsibility or as processors and only share as much information with Hike & Haven as necessary to enable your order or interaction with our webshop.
What do we use your personal data for?
Hike & Haven uses your data only for specific, legitimate purposes, including:
- Processing and shipping orders
- Creation and management of customer accounts
- Sending order confirmations, status updates, and other transactional notifications
- Improving your shopping experience and the functionality of our webshop
- Sending promotional emails or newsletters (only with your consent)
- Analysis of usage statistics (if you have consented, see Cookie Policy)
- Detection, prevention, and investigation of fraud, abuse, or other security risks
Your data will not be used for other purposes unless you explicitly consent or it is legally required.
Use of Cookies
Our website uses cookies to function properly, store user preferences, and – if you have consented – gain insights into the use of our webshop. You can find more information in our Cookie Policy.
Among others, we use cookies via the Shopify platform. An overview of the cookies used and their functions can be found here:
Manage cookie settings
You can manage or block the use of cookies at any time via the cookie settings on our website or through your browser settings. Please note, however, that disabling cookies may affect the functionality of certain features on our website.
Security and retention period
Hike & Haven takes appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no system can guarantee 100% security.
Your data will only be stored as long as necessary for the purpose or as legally required (e.g., for tax or accounting purposes).
International data transfer
In some cases, your data may be stored or processed outside Switzerland, the European Economic Area (EEA), or the United Kingdom. In such cases, we ensure appropriate safeguards, such as:
- Standard Contractual Clauses (SCCs) of the European Commission and/or equivalent Swiss mechanisms
- UK International Data Transfer Agreement (IDTA) or UK Addendum (where applicable)
- Transfers based on an adequacy decision (e.g., EU-U.S. Data Privacy Framework, where applicable)
Questions or complaints?
Do you have questions about this privacy policy or how Hike & Haven handles your personal data? Then just contact us at:
Are you dissatisfied with how your data is handled or with the processing of a request? Then you can contact the responsible supervisory authority:
Federal Data Protection and Information Commissioner (FDPIC)
Website: www.edoeb.admin.ch
For the United Kingdom: Information Commissioner’s Office (ICO) – Website: ico.org.uk
Contact
Do you have questions or just want to talk to us? Feel free to contact us at:
Email:
support@hikeandhaven.com
Phone number: +41755733379
Contact page: Contact page
We strive to respond within 24 hours during our opening hours.
Company name: Hike & Haven
Warehouse address: Mitchel Brama
Address: Albert Cuypstraat 5
Postal code: 7574 VC
City: Oldenzaal
Country code: NL
Kvk: 82909210
Customer service opening hours
Opening hours (Monday to Friday):
09:00 to 18:00 (GMT+1 Zurich)
Opening hours (Saturday and Sunday):
10:00 to 16:00 (GMT+1 Zurich)